Shipping & Returns

Orders

  • We do not accept orders placed over the phone.
  • Accepted payment methods: PayPal, American Express, Visa, MasterCard, and Discover credit cards.
  • Sales or use tax applies to orders shipped to all states except Alaska, Delaware, Montana, New Hampshire, and Oregon.
  • For taxable transactions delivered into Alabama, seller has collected the simplified sellers use tax. The tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.
  • We do not process orders exceeding $650.

Cancellations and Modifications
Our top priority is getting your order to your door as quickly and safely as possible. Once your order is placed, we begin the fulfillment process almost immediately. After an order is fulfilled, we are unable to make any changes. Please review your order carefully before submitting.

Shipping Policies

  • Free shipping (via FedEx SmartPost) is available for all United States orders with a minimum purchase of $49 after discounts are applied, excluding Alaska, Hawaii, and Puerto Rico.
  • For shipments to Alaska, Hawaii, and Puerto Rico, weight-based rates apply.
  • Orders under $49 will be charged shipping fees at checkout.
  • For free shipping orders, please allow up to 10 business days for FedEx to pick up your shipment and update tracking information.
  • FedEx does not deliver Ground Economy shipments on weekends or holidays.
  • All orders placed on weekdays after 12:00 p.m. PST, on weekends, or on federal holidays will begin processing the following business day.
  • We do not require a signature for any deliveries.
  • We do not ship to Canada, P.O. Boxes, freight forwarders, or military addresses (APO & FPO).
  • For orders outside the United States, please contact one of our International Distributors.

Returns
We want you to be completely satisfied with your purchase. If you are not, please review our return guidelines below.

  • Eligibility: Returns are accepted within 30 days of the delivery date. Items must be unused, in original condition, and in their original packaging.
  • Non-returnable items: Gift cards, clearance items, and final sale products (if clearly marked) cannot be returned.
  • How to initiate a return: Contact our customer service team at service@drbronnersus.com with your order number and reason for return. We will provide a return authorization and shipping instructions.
  • Return shipping costs: If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost. Otherwise, return shipping costs are the responsibility of the customer.
  • Refunds: Once we receive and inspect your return, we will process a refund to your original payment method within 7–10 business days. Original shipping charges are non-refundable unless the return is due to our error. Please note that the time it takes for the refund to appear in your account depends on your payment provider’s processing time, but you can generally expect the funds to be returned within 4 weeks.
  • Restocking fee: No restocking fee applies.